Archived: Fennel Court

People had care plans and risk assessments in place which helped staff to understand and meet people's needs. A person we spoke with said "I am well cared for and able to choose how I spend my time."

There were policies and procedures in place which helped to protect people from abuse. Issues raised were referred appropriately to the local authority's safeguarding of vulnerable adult's team for further investigation or advice. This helped to protect and safeguard people.

We saw that there were sufficient staff on duty and staff received training to ensure that they had the skills they needed to be able to look after people safely. A member of staff said "We get lots of training and really good support." Training was updated periodically to help to maintain the staff's skills.

There were quality monitoring systems in place to gain the views and opinions of people regarding the way in which the service was ran.

We observed how staff interacted with people and it was evident they knew them well. They knew people's life history and in particular, what could make them upset. They spoke to people in a polite and friendly manner. We observed when people became anxious or distressed, staff responded in an appropriate manner.

We spoke with two members of staff who told us they felt supported by the manager. Both members of staff told us they provided person centred care. Their comments included, "It's really good; person centred," and. "when she does an assessment (the manager) she looks at the whole person."