Archived: 46 Flambard Road

People we spoke with were complimentary about the level of involvement and consultation they took part in in relation to their care. One person told us: "They don't force you to do anything you don't want to do". Another person said: "I have told my keyworker what I need in my room and it is getting sorted".

We saw that each person had care records which contained assessments and care plans and other information, such as health care provision, which were up to date. These were drawn up in such a way as to ensure people's dignity and rights were protected.

The service operated a key worker system where care staff took a lead role in the care planning for individual people.

We found that the provider had developed systems and processes to support them to work in co-operation with others. This included annual health checks, medication reviews with pharmacies, working with local authority safeguarding teams and social care reviews.

We saw that people were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.

We saw that people were able to raise concerns and staff were available in sufficient numbers to meet people's needs.

All three people we spoke with said they liked living at the home and enjoyed the activities within the home and community they participated in.

They told us they had choices in all aspects of their daily living and that staff respected the choices they made.

They also told us they felt safe and they could speak with staff if they had any concerns.

People told us the staff were 'kind', 'caring' and 'supportive'. One person said 'they always ask what I want and what I like'. Another said 'I like going to the market and activities in the home'.

Relatives told us the staff had a good understanding of their family members needs and one commented 'the staff are very good, there is good continuity and the staff are really caring'.