Botolph Bridge Community Health Centre

We carried out an announced comprehensive inspection at Botolph Bridge Community Health Centre on 27 June 2023. Overall, the practice is rated as good.

Safe - good

Effective - good

Caring - good

Responsive - good

Well-led - good

The full reports for previous inspections can be found by selecting the ‘all reports’ link for Botolph Bridge Community Health Centre on our website at www.cqc.org.uk.

Why we carried out this inspection

This was the first comprehensive inspection of Botolph Bridge Community Health Centre following CQC registration under the new provider Malling Health.

How we carried out the inspection/review

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site.

This included:

• Conducting staff interviews using video conferencing.
• Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
• Reviewing patient records to identify issues and clarify actions taken by the provider.
• Requesting evidence from the provider.
• A short site visit.

Our findings

We based our judgment of the quality of care at this service on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public, and other organisations.

We found that:

• The practice provided care in a way that kept patients safe and protected them from avoidable harm.
• There was an effective system in place for reporting and recording significant events.
• Patients received effective care and treatment that met their needs.
• Staff dealt with patients with kindness and respect and involved them in decisions about their care.
• Patients could access care and treatment in a timely way.
• Risks to patients were assessed and well managed.
• Patient care and treatment were delivered in line with current evidence-based guidance.
• Staff had been trained to provide them with the skills, knowledge, and experience to deliver effective care and treatment.
• The way the practice was led and managed promoted the delivery of high-quality, person-centered care.

Whilst we found no breaches of regulations, the provider should:

• Improve practice oversight of cleaning schedules by the external cleaning company.
• Continue to strengthen monitoring of patients requiring review after diagnostic testing.
• Continue maintaining the improvements in monitoring patients prescribed a high-risk medicine.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care