Background to this inspection
Updated
5 February 2020
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection team consisted of one inspector and a Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Craven Vale is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection:
This inspection was unannounced.
What we did before the inspection:
Before the inspection we reviewed the information, we held about the service and the service provider. The registered provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We used all this information to plan our inspection.
During the inspection
During the inspection we observed how staff interacted with people. We spoke with seven people and one relative to gather their views. We looked at records, which included five people's care and medicines records. We checked recruitment records for five staff. We looked at a range of records about how the service was managed. We also spoke with the provider, the registered manager and six staff.
Updated
5 February 2020
About the service
Craven Vale Resource Centre provides personal care and support for up to 31 people at the time of our inspection 24 people were using the service. It provides care to people on short-term placements. People are supported with reablement following discharge from hospital, to regain their independence and ability to return home.
People's experience of using this service and what we found
There was a welcoming environment. We saw many positive interactions between staff and people and people told us staff were kind and caring.
People enjoyed living at Craven Vale and felt safe. Medicines were managed safely by suitably trained staff. There were effective systems in place to protect people from harm and staff understood their responsibilities to report any concerns. There were sufficient staff to respond promptly to people’s requests for support. Recruitment processes enabled the provider to make safe recruitment decisions.
Staff felt supported and received training to ensure they had the skills and knowledge to meet people’s needs. People enjoyed the food and their dietary needs were met. People were supported to access health and social care professionals if required to support reablement.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
There were a range of activities available to people. Care plans contained information that enabled staff to meet people’s needs and value people as individuals. People were confident to raise concerns. All complaints were dealt with in line with the provider’s policy.
The management team and provider promoted an open culture that valued everyone. Staff felt valued and were positive about the improvements that had been made at the service. There were effective systems in place to monitor and improve the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection:
The last rating for this service was Good (published 21 April 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.