Bevris Support

Updated 2 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector completed this inspection.

Service and service type:

Bevris Support is a domiciliary care service providing support and personal care to people in their own homes.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 48 hours’ notice of the inspection visit because it is small and needed to be sure that there would be somebody in the office when we called.

The inspection activity started on 15 January 2019 and ended 15 February 2019. We visited the office location on 15 January 2019 and the 15 February 2019.

What we did:

Our planning took into account information we held about the service. This included information about incidents the provider must notify us about, such as abuse; and we looked at issues raised in complaints and how the service responded to them. We contacted a care manager involved in one persons care to request some feedback on the service. We used all this information to plan our inspection.

During the inspection, we spoke with one persons relative and one persons care manager. We also spoke with the registered manager, the business manager, a service manager and two members of staff. We looked at two people’s care records and a selection of other records including quality monitoring records, recruitment and training records for four staff, staff meeting minutes and accident and incident records.

After the inspection the business manager sent us some additional information about the results of satisfaction surveys.

Updated 2 March 2019

About the service: Bevris Support is a domiciliary care agency registered to provide personal care to people who live in their own homes. The service specialises in supporting people and children affected by birth Injuries, traumatic accidents, autistic spectrum conditions and physical disabilities. Not everyone who used the agency was receiving support with their personal care. At the time of the inspection the service was providing personal care to two people.

People’s experience of using this service:

People received a consistently good service that was safe and effective. Staff were kind and caring, knew people well and had a good understanding of their personalities as well as their health and social care needs.

People, their relatives and care managers had been fully involved in the assessment and planning of their care before they started using the service. A care plan had been developed with each person detailing their likes, dislikes, preferences and care needs.

Consent had been sought before any care had been delivered in line with legal requirements and people were supported to have maximum choice and control of their lives.

Staff treated people and their relatives with kindness, dignity and respect. People’s privacy was protected and confidential information was stored securely. People were supported and encouraged to remain independent and do as much as possible for themselves. People were supported to pursue their hobbies and interests and take part in activities they enjoyed. The provider had organised and invited people who used the service to social events to help widen peoples social circle.

Steps had been taken to make sure people were safe. Risks to people had been assessed and minimised in the least restrictive way. Staff had access to protective clothing such as gloves and aprons and had completed training in infection control.

Each person had their own team of safely recruited and trained staff who had a good understanding of their needs. Staff felt supported by the registered manager and had completed the training they needed to meet people’s assessed needs. Management and staff worked in collaboration with other stakeholders such as health and social care professionals, care managers and people’s relatives.

A complaints procedure was in place for people to follow. Although no complaints had been received there was a system in place for complaints to be recorded and responded to.

The service met characteristics of Good in all areas more information is in the full report.

Rating at last inspection: Good (report published 16 July 2016).

Why we inspected: We inspected the service as part of our inspection schedule methodology for ‘Good’ rated services.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.