Limitless Healthcare Services Ltd

Limitless Healthcare Services Ltd is a domiciliary care service registered to provide personal care to people who live in their own homes. At the time of our inspection there were 2 people receiving personal care and support.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People’s experience of using this service and what we found

Governance systems in place to ensure the safety of people were not effective or robust. Auditing systems did not identify improvements required at the service. Accidents and incidents were not recorded to show they were reviewed to support staff to learn lessons and mitigate reoccurrence. The provider was not proactively monitoring or recording the improvements required at the service.

People were not always safe. People were at risk of harm as the provider did not have appropriate systems in place to support safeguarding processes. Medicines management was not always safe. We could not be assured people received their medicines as directed as prescriber's instructions were not recorded.

Staff completed appropriate care plans and risk assessments for people. However, information contained within these did not reflect person centred information consistently for all people. Risks related to people’s health conditions were not always identified, mitigated and recorded.

People were supported by kind and caring staff. Staff understood their roles and responsibilities to support people in a person-centred manner. Relatives were happy with the support provided and were confident the registered manager would appropriately respond to any concerns raised.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 21 April 2022 and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about safeguarding people, recruitment of staff and people’s care and support. A decision was made for us to inspect and examine those risks.

You can see what action we have asked the provider to take at the end of this full report.

Enforcement and Recommendations

We have identified breaches in relation to safe care and treatment, safeguarding and good governance at the service at this inspection. Please see the action we have told the provider to take at the end of this report.

We have made recommendations for the provider in relation to accessible communication for people.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.