21 July 2023
During a routine inspection
About the service
Churchill Health Care (Ealing) is a domiciliary care agency providing personal care and support to people living in their own homes. The branch is also known as Churchill Health Care (Hayes). The service is registered to offer support to older and younger adults, adults with learning disabilities, and people with mental health needs.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of the inspection, 27 people were receiving support with personal care. Most were older adults and 3 people had a learning disability.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support: The staff supported people to have the maximum possible choice, control and independence. Staff focused on people's strengths. The service made reasonable adjustments for people so they could be fully involved in decisions about their care. Staff communicated clearly with people. Staff supported people with their medicines.
Right Care: Staff promoted equality and diversity in their support for people. They understood people's cultural needs and provided culturally appropriate care. People received kind and compassionate care. Staff understood how to protect people from poor care and abuse. Staff had training on how to recognise and report abuse.
Right culture: The values of the organisation, management and staff helped people to feel included and empowered. People and those who were important to them were involved in planning their care. The managers evaluated and monitored the care and support people received to make sure improvements were made when needed.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection and update
The service was registered on 25 April 2022 and this was the first inspection.
Why we inspected
The inspection was carried out based on the date the service registered with us.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.