Supported Living West Midlands

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People received a personalised service that met their individual abilities and needs. The service promoted a culture where people's individuality was valued and their rights protected. The service was responsive to people’s needs and wishes.

This service scored 11 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People and relatives spoke positively about the service and said people’s needs were met. Feedback showed positive relationships had developed between people and staff. People were encouraged and supported to provide feedback and were involved in having a say and making decisions about their care, health and wellbeing. People were able to live their lives as they wished to do so. A relative told us, “[Name of person] is much more settled now since [current registered manager] has been in post. Everything is much better now with the staff and the level of care provided [name of person] loves it here.”

Staff had a good understanding of the ethos of the service and were clear about their responsibilities. They understood their roles and told us they were supported by the registered manager and colleagues. A staff member told us, “I’m much happier now since [current registered manager] started working here. They are very supportive and always willing to listen”. Staff had received training and had a good understanding of equality and diversity. One staff member told us, “Everyone is an individual and should be treated as the individual person. People are unique and should be treated in a unique way”.

The service promoted individuality and ensured this was respected, for people and staff, regardless of ability, background or lifestyle. For example, people were provided with the support they needed in relation to their sexuality, cultural or religious needs. Staff wellbeing and inclusion was promoted through a range of training employee assistance programmes and staff groups. This included groups for LGBT+, Race Equality Mental Health, Women and Disabilities. Staff network events were held throughout the year. Equality and diversity policies and procedures were in place. People were supported to achieve good health outcomes. The service worked in partnership with healthcare professionals and supported people to access healthcare services as well as timely referrals for care reviews if and when people’s needs changed.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.