- Care home
Northlands House Care Home
Report from 3 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 16 July to 26 July 2024. This was a responsive inspection triggered by our ongoing monitoring of the service. Northlands House Care Home is a nursing home registered to provide personal care and treatment for up to 101 people. During the site visits there were 92 people accommodated. People received safe care and there was a culture of learning focused on making improvements for people. Staff involved people in discussions about how they wanted identified risks to them to be managed. There were sufficient permanent staff following recent recruitment. Staffing levels had been increased at key times of the day and staffing was monitored closely. People’s care needs had been assessed and their communication needs identified, using recognised evidence-based tools. The delivery of people’s care was based on best practice guidance. The service was well-led by the manager who was about to apply to become the registered manager. The manager was well supported in their role both by the provider’s systems and through support both within the home and from the provider’s senior leadership team. Processes were in place to assess the quality of various aspects of the service and to monitor progress in meeting identified actions for people. However, there was a lack of consistency in the information across some people’s care records. Leaders were aware of this issue and action had recently started to address this for people, but it will take further time to complete.
People's experience of this service
People and their relatives provided positive feedback about the care overall. Feedback included, “I love it. The staff are so friendly. They’re very thoughtful” and “The staff have genuine warmth and are very polite.” Staff were seen to be kind to people and polite, they did not rush people. People felt their care needs had been assessed with them. People said they were cared for by competent staff. However, people told us they did not always feel call bells were answered promptly. Call bell audit data and our observations showed call bells were responded to in a reasonable time overall. People’s enjoyment of their meals had been negatively impacted temporarily whilst the new kitchen was fitted. This work has now been completed.