- GP practice
Parks Surgery Limited Also known as Pennington Park Surgery
Report from 19 July 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment: 1 October 2024 to 3 October 2024. Parks Surgery Limited is an NHS GP practice located in Wigan in an area of high deprivation. There were approximately 7,000 people registered with the service at the time of our assessment. We conducted this assessment because the practice had not been inspected since registering with CQC in May 2022. We assessed all quality statements across the safe, effective, caring, responsive and well led key questions. At this assessment, we found there was a strong focus on safety and saw managers investigated concerns appropriately. Staff involved people in decisions about their care and treatment and supported them to ask questions. The provider had clear and effective governance systems, which staff regularly reviewed.
People's experience of this service
People were generally positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and contacting members of the Patient Participation Group (PPG) showed that people were mostly satisfied with the services offered. The practice had a good working relationship with the patient participation group and members of the group felt that they were listened to and suggestions that they had were taken forward and discussed with some suggestions being put in place.