We carried out a review of the data available to us about London Supported Living Services on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about London Supported Living Services, you can give feedback on this service.
About the service
London Supported Living Service is a service that provides personal care to people in their own home. The service provides support to those with learning disabilities and autistic people. At the time of our visit the service was providing regulated activity to 1 person.
People’s experience of using this service and what we found
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right Support: People who used the service were protected from abuse and harm, the registered manager openly discussed amongst the staff team when things went wrong, highlighted what they had learnt and used this to make improvements. There were systems in place to help ensure the risks to people were as low as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service Right Care: Relatives told us staff were kind and caring and they felt they were listened to. People’s rights to dignity privacy and independence were promoted and respected. One relative told us, “My [relative] is very happy with [their] support from [care worker], it couldn’t have worked out better and [they feel] safe and comfortable when being supported.” People received care that was responsive to their needs and preferences. Relatives were confident that concerns they raised would be dealt with appropriately. Right Culture: The registered manager had processes in place to monitor and review the quality of the service. For example, audits of care records. Feedback was sought from people using the service and relatives. This was used to drive forwards improvements and to learn lessons. Relatives and staff were positive about the management of the service. People had confidence in the ability of the staff to provide effective care. Staff received ongoing training to ensure their skills and knowledge remained up to date. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. For more details, please see the full report which is on the CQC website at www.cqc.org.uk Rating at last inspection The last rating for this service was good (published August 2013). From 2016 until November 2022 the service did not provide the regulated activity to anyone, so we did not need to inspect them. At this inspection the rating has remained the same. Why we inspected This inspection was prompted by a review of the information we held about this service. Follow up We will continue to monitor information we receive about the service, which will help inform when we next inspect.
The service had arrangements in place to ensure that people who used the service were protected from abuse. Staff were available in sufficient numbers to meet people's needs. We noted that staff were appropriately vetted before starting work with the service.
People who used the service were actively encouraged to give their views on the quality of the service. This ensured that that people's opinions were heard and improvements were made to the quality of the service.
People told us support workers listened to them and gave them choices over what activities to do. A person told us they had known their support worker for many years and they trusted them. They told us the agency had contacted to ask them if they were happy with their care. People using the service and their relatives told us the support workers were kind and caring.