Wright Care 2021 LTD

Wright Care 2021 Ltd is a domiciliary care service providing personal care to people who live in their own homes. At the time of our inspection there were 39 people using the service. People’s needs included physical disabilities, learning disabilities and dementia-related conditions.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people. We considered this guidance as there were people using the service who have a learning disability.

People’s experience of using this service and what we found

Right Support:

People were encouraged to be as independent as possible. People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice. Staff had essential training including awareness of specific disabilities. Risk assessments were in place but would benefit from more detail of the measures to reduce risk.

Right Care:

The provider made sure there were enough staff to support people and keep them safe. The provider’s aims and ambitions were for people to receive good continuity of care from a staff team who knew them well. Staff were knowledgeable about people’s needs. Care was provided in a person-centred and flexible way. People said staff treated them with care and kindness and supported them in a way that matched their individual preferences.

Right Culture:

The culture at the service was positive. People, relatives and staff said the service was managed in an open, approachable and inclusive way. Staff were complimentary about the values they shared with the provider and colleagues and the supportive team culture this created. The provider needed to formalise quality assurance systems to support the governance of the service going forward.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This new service was registered with us 12 May 2022 and this is the first inspection.

Why we inspected

This was a planned inspection of a new service.

Recommendations

We have made a recommendations about risk assessment details and ensuring quality audits are sufficiently effective to identify shortfalls.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.