Care Services Thirsk Ltd

Care Services Thirsk Ltd is a domiciliary care agency providing personal care to people living in their own homes. At the time of our inspection there were 63 people using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of our inspection there were 56 people using the service who received personal care.

People’s experience of using this service and what we found

People were protected from the risk of abuse and people told us they felt safe. Risks to people were assessed, monitored, and managed appropriately. Staff were recruited safely and there were enough staff to support people. People’s medicines were managed safely, and people were supported to administer their own medicines where safe to do so. Staff had received appropriate training in the prevention and control of infection, including in food hygiene.

People’s needs were assessed, and care was delivered in line with best practice. Staff had received appropriate training to enable them to safely support people. Where needed, people were supported to eat and drink enough to maintain a balanced diet. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and respect. Staff had enough time to support people in a way which was not rushed. Staff supported people to express their views and be involved in making decisions about their care. Staff supported people to be independent wherever possible.

Support plans were person-centred and took into account people’s social histories, interests and strengths. People were supported by a consistent staff team where possible. People’s communication needs were met. People were supported to maintain relationships and avoid social isolation. Complaints were dealt with appropriately.

The service was well-led and there was a positive culture amongst staff. Effective quality assurance processes were in place and management understood their regulatory responsibilities. Staff felt supported in their roles and the provider engaged well with staff and people who used the service. The management team were pro-active in engaging with other organisations and were committed to continuous learning and improvement.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service has moved address. The last rating for the service at the previous premises was good (published 27 July 2019).

This service was registered with us at the current address on 26 May 2022 and this is the first inspection at the current premises.

Why we inspected

This was a planned inspection to assess the standard of care delivered by the service and award a rating.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.