Practice Plus Group - North West London

We carried out an announced, focused inspection at Practice Plus Group - North West London on 7 December 2023. The service had notified us of a significant event which raised potential concerns about safety systems at the service and which triggered this inspection. This service was previously inspected at its former address (Unit 1, Square One, Navigator Park, Southall Lane, Southall, Ealing, UB2 5NH). This is the first inspection of the service at its current location.

This practice is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Not inspected

Are services responsive? – Not inspected

Are services well-led? – Good

At this inspection we found:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Take action to further improve performance data in line with the national quality requirements and targets for out of hours primary care services.
• Work with the office landlord to secure a consistently, comfortable working environment for staff.
• Encourage staff to make use of available opportunities to discuss and raise concerns including anonymous feedback mechanisms.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health and Care