Allesley Park Dental Practice

Updated 12 August 2024

We carried out this on-site, announced assessment on 9 September 2024. We found the practice had met regulations. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. The service provides non-surgical cosmetic treatments, some of which are not in-scope such as certain facial aesthetics procedures. The practice is in Coventry and provides NHS and private dental care and treatment for adults and children. There was step free access to the practice and car parking spaces, including dedicated parking for disabled people, were available at the practice. The practice had 4 treatment rooms. During the assessment we spoke with 2 dentists, 3 dental nurses, 2 receptionists and the practice manager.

Updated 12 August 2024

Two weeks before our visit, we asked the practice to encourage patients to share their views of the service with us. We received 32 responses. On the day of assessment we received a further 14 responses to CQC’s ‘tell us about your care’ questionnaires handed to patients. Their responses and additional patient feedback we reviewed provided a positive view of the dental team and care provided by the practice. Patient comments included: “ Always very helpful staff, flexible, empathetic and caring. (Dentist) is incredible. Very skilful and puts you at ease. Nothing is ever too much trouble for him, and he goes the extra mile every time. I would never go to anyone else. I have had complicated procedures like crowns, and he takes time to explain things and we choose options together - very consultative and not pushy at all. His assistants are brilliant too and put me at ease”, “ Superb service, every time”, “ Excellent staff , excellent care, polite staff always helpful”. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken. Staff gathered feedback from patients, the public and external partners and demonstrated a commitment to acting on feedback. Patients commented positively about the standards of cleanliness.