Archived: Signature at Beckenham

Signature at Beckenham is a residential care home providing personal and nursing care to up to 100 people. The home consists of a variety of studio and one-bedroom apartments, all of which have ensuite facilities. Accommodation is provided over three floors and includes two units which specialise in providing care to people living with dementia. At the time of our inspection there were 40 people using the service.

People’s experience of using this service and what we found

There were safeguarding procedures in place and staff and managers had a clear understanding of these procedures. Risks to people were assessed and staff were aware of the action to take to minimise risks where they had been identified. People told us they felt safe. Appropriate recruitment checks took place before staff started work and there were enough staff available to meet people’s needs. People’s medicines were managed safely. There were procedures in place to reduce the risk of infections and COVID 19.

Assessments of people’s needs were carried out when they started using the service. Staff received training and support relevant to people’s needs. People were supported to maintain a balanced diet. People had access to a range of healthcare services when needed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People told us staff were caring and responsive to their needs. They had care plans that described their health care and support needs and included guidelines for staff on how to best support them. People knew how to make a complaint if they were unhappy with the service. There were procedures in place to make sure people had access to end of life care and support if it was required.

There were effective systems in place to monitor the quality of service that people received. The provider took people’s views into account through satisfaction surveys, residents meeting, food and activities forums and feedback from these was used to improve the service. Staff said they received good support from unit managers and the registered manager. The registered manager and staff worked with health and social care providers to drive improvement and to deliver an effective service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service is dual registered. It was registered with us on 13 January 2022 and 12 May 2022 and this is the first inspection. See the background section of this report for more information on dual registered services.

Why we inspected

This was a planned inspection of a newly registered service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.