About the service:Acorns to Mighty Oaks (AMO Care) is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to younger disabled adults. At the time of inspection four people were using the service but only one person was receiving the regulated activity for personal care.
People’s experience of using this service:
There were enough staff on duty to provide safe care to people. Systems were in place to protect people and to provide safe care. Arrangements for managing people’s medicines were safe.
Risk assessments were in place and they accurately identified current risks to the person as well as ways for staff to minimise or appropriately manage those risks. Staff knew the needs of the people they supported to provide individual care and records reflected the care provided.
People were involved in decisions about their care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.
Information was accessible to involve people in decision making about their lives.
People had food and drink to meet their needs. There were opportunities for people to follow their interests and hobbies. They were supported to be part of the local community.
Staff were well-supported. A system for supervision, appraisals and an induction programme was in place which developed their understanding of people and their routines. Staff also received specialised training to ensure they could support people safely and carry out their roles effectively.
There were opportunities for people, relatives and staff to give their views about the service. The provider undertook a range of audits to check on the quality of care provided.
More information is in the full report
Why we inspected:
This was a planned inspection that took place on 24 January 2019. This was the first inspection of the service since it was registered in 2014. People did not start using the regulated activity until May 2018.
Follow up:
We will continue to monitor the service through the information we receive.