Oakdale Care Limited

Oakdale Care Limited is a residential care home providing personal and nursing care to up to 63 people. At the time of our inspection there were 62 people using the service.

People’s experience of using this service and what we found

People and their relatives told us they felt people were safe and we found staff understood their responsibilities to protect people from abuse and avoidable harm. Staff were recruited in a safe way and there were enough staff to meet people’s needs. Risks were assessed and appropriately managed. People were supported to receive their medicines as prescribed in a safe way.

People and their relatives were involved in assessments of people's health and wellbeing needs prior to moving into the home. People and their relatives were able to meet with the registered manager as and when required and were regularly involved in decisions around the care provided. Referrals to specialist professionals for advice and support were made in response to people's needs.

Staff had the training and support they required to meet people’s need. Staff knew people well, communicated with people effectively and provided person centred care and support. People and their relatives told us staff were kind and caring and involved them in making decisions about their care and support.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, staff and relatives said the registered manager was supportive, accessible and approachable. Quality monitoring was effective, people and their relatives were asked to provide feedback and this was used to drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 July 2022 and this is the first inspection. The last rating for the service under the previous provider was requires improvement (published 10 February 2021).

Why we inspected

The inspection was prompted in part due to concerns received about staffing levels and staff training. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the safe, effective, caring, responsive and well-led sections of this full report.

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.