Lightmoor View

Updated 10 June 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

We received information of concern about visiting arrangements at this service. This was a targeted inspection looking at the infection prevention and control measures the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on Tuesday 26 April 2022 and was unannounced.

Updated 10 June 2022

About the service: Lightmoor View is a residential care home registered to accommodate up to 75 people. Accommodation is set out in six self-contained units. At the time of this inspection the service was providing personal and nursing care to 57 older people who were living with dementia. One of the six units was closed for refurbishment.

People’s experience of using this service:

•People were positive about the care and support they received. One person said, “The staff are kind and friendly.” A relative told us, “The staff have been wonderful, they all seem so very caring.”

•The provider had made improvements to the service since our last inspection.

•Governance of the service had improved. Effective checks and audits were carried out to determine the quality of the care. The provider had acted promptly to address areas identified for improvement.

•Risks to people were monitored and procedures were in place to help keep people safe.

•There were safe systems for the management and administration of people’s prescribed medicines.

•People were supported by adequate numbers of staff who were safe and competent to work with them.

•People were protected from the risks associated with the control and spread of infection.

•Staff understood the importance of ensuring people’s rights were understood and protected.

•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

•People’s health care and nutritional needs were monitored and understood by staff.

•People told us staff understood their needs and were kind, caring and compassionate.

•People had opportunities for social stimulation and were able to maintain links with the local community.

Rating at last inspection: The service was rated Requires Improvement at the last inspection in February 2018.

Why we inspected: This was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to

visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

More information is in Detailed Findings below.