Archived: Bescot Lodge

Updated 12 May 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 6 April 2017 and was unannounced. Before the inspection the provider completed a provider information return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We also reviewed the information we held about the service. This included any statutory notifications we had received, which are notifications the provider must send us to inform us of certain events, such as serious injuries. We spoke with other agencies such as the local authority to gain their views about the quality of the service provided. We used this information to help us plan our inspection of the home. The inspection team consisted of one inspector.

During the inspection we spoke with six people who lived at the home. We spoke with four members of staff and the manager. We reviewed a range of records about how people received their care and how the service was managed. These included three care records of people who used the service, two staff records, complaints and records relating to the management of the service such as audit and quality checks. We also carried out observations throughout the inspection to look at how staff interacted with people. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 12 May 2017

This unannounced inspection took place on 6 April 2017. At our last inspection visit in March 2016 we rated the service as ‘requires improvement’. Bescot Lodge is a care home which provides accommodation and personal care for up to 26 older people. At the time of our inspection 22 people lived at the home.

It is a requirement that the home has a registered manager in post. A manager has been appointed and has applied to become the registered manager of Bescot Lodge. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe living at the home. Staff knew what action to take if they had any concerns about people’s safety. People’s risks had been assessed and were managed effectively. People received their medicines as prescribed.

There were sufficient numbers of staff to support people’s needs. Staff received training and felt they had the competences to meet people’s needs. The provider had safe processes in place to recruit new staff.

People were asked for their consent before staff provided care. Staff understood people’s rights and choices when supporting them. People told us they had a choice of meals and had sufficient to eat and drink. People had access to healthcare professionals when needed. Staff were kind and caring. Staff knew people well and supported people to maintain their independence. People felt listened to and able to raise concerns they may have.

Staff understood their roles and responsibilities and felt supported by the manager. Processes were in place to listen to and respond to people’s experiences of the service and audit systems were in place to monitor the quality of care being provided.