Rutland Care Village

Updated 10 January 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

The inspection was completed by two inspectors, a specialist advisor with expertise in this type of service, and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Rutland Care Village is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. Rutland Care Village is a care home with nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed the information we held about the service and the service provider. We sought feedback from the local authority and commissioners. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We looked at the notifications we had received for this service. Notifications are information about important events the service is required to send us by law. We used all of this information to plan our inspection.

During the inspection

We spoke with 4 people, 11 relatives, and a visiting healthcare professional to gather their views about the care provided. We also spoke with the registered manager, deputy manager, clinical lead, team leader, and 4 care workers. We reviewed a range of records including 6 people's care records, staff records, and records relating to the management of the service.

Updated 10 January 2023

About the service

Rutland Care Village provides accommodation, nursing and personal care for up to 82 people. At the time of our inspection 70 people were using the service. The service has 4 separate units and supports older people, some of whom were living with dementia and/or physical disabilities.

People’s experience of using this service and what we found

Relatives made many positive comments about the service and said they would recommend it to others. A relative told us, “I’m impressed with the home. It’s clean, and the staff are wonderful. [Person’s] getting great care.”

The service had a happy, homely atmosphere. Mealtimes were lively and sociable. A relative said, “There seems to be an endless supply of food and drinks!” Staff did activities with people, socialised with them, and met their needs promptly.

Staff knew how to keep people safe and took action if they had concerns about their well-being. They were trained in safeguarding and knowledgeable about protecting people from risk.

The service was well-staffed with nurses and care workers. Staff were trained, experienced and understood people’s needs. A relative said, “It’s very good care – they know [person] very well.”

The registered manager and staff had good working relationships with external healthcare professionals. They met with them regularly to ensure people’s healthcare needs were met, and made referrals when people needed extra support with their health and well-being.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager was well-regarded by people, relatives and staff. A relative said, “[The registered manager] is on top of everything, really on the ball. I see them a lot and they are always able to chat.” A staff member told us, “[The registered manager] always listens, is always upbeat, helps us care for the residents, and supports us in everything we do.”

There were effective management systems in place to monitor how the service was operating and plan any improvements that were needed.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was good (report published on 10 April 2020).

Why we inspected

The inspection was prompted in part due to concerns received about people’s safety. A decision was made for us to inspect and examine those risks.

We found no evidence during this inspection that people were at risk of harm from these concerns. Please see the Safe and Well-led question sections of this report. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

We also looked at infection prevention and control measures under the Safe and Well-led key questions. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rutland Care Village on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.