Stoneygate Ashlands

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Stoneygate Ashlands is a residential care home for up to 37 older people, including people living with dementia. At the time of the assessment, the service was supporting 27 people. Assessment activity commenced on 10 October 2024 and ended on 14 October 2024. We visited the service on 10 and 11 October 2024. We assessed six quality statements in the safe key question and four quality statements in the well-led key question. This was so we could assess and review the improvements needed identified at our previous assessment in these two key questions. For the key questions effective, caring and responsive we have used the previous assessments ratings to calculate the overall rating. The overall rating has improved from requires improvement to good. Improvements had been made following our previous assessment. We did identify some minor shortfalls in quality monitoring and the providers quality assurance processes. These shortfalls were addressed during the assessment, and the provider committed to reviewing the quality assurance process following the assessment. Managers present during the assessment were open and transparent and accepting of our findings. The culture of the service was positive. Staff deployment had improved although a minor concern was raised. People were safeguarded from the risk of abuse by staff who were recruited safely and had completed a range of training courses relevant to their role. People received kind and compassionate care. People had access to activities and facilities to meet their needs, however further consideration for people who were cared for in their bedrooms was needed. Accidents and incidents, medicines and the environment were safely managed. The service was clean, fresh and well maintained. Staff were supported in their role and their well-being promoted.

People's experience of this service

All the people and relatives we spoke with said safe and compassionate care was provided by staff who knew them well. People were overall satisfied with staff response times when they called for assistance although there was mixed feedback regarding request for support at night. People and relatives commented positively on the provision of activities although for some people who were cared for in their rooms the provision of activities could be improved. People and their relatives were happy with the safety of the environment and it's cleanliness. People were supported with their health care appointments which promoted their health and well-being, and they received their medicines as prescribed. People were satisfied with the meal provision and said they had choices offered to them. People were routinely visited by their family and friends and were welcomed. Feedback about managers from people, relatives and external visitors was complimentary. People and relatives were kept informed about changes and any incidents. People and relatives felt comfortable to raise any concerns.