Bliss Care And Training Ltd - Barnet

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People were supported by staff who were kind and caring to them. This was a consistent experience for people and their relatives. For example, one person said, “I am very happy with the carers, who arrive on time. They give personal care. They always talk to me and are friendly and respectful.” A person’s relative told us, “Mum loves the carers. [name of carer] is so lovely, so kind. Mum gets to see the same carer. She is always on-time.” Staff promoted people’s independence and assisted them to regain their independence with daily life when this was possible. People saw a regular small group of staff at times they were happy with. Staff felt supported by the managers.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People felt staff were kind and caring.

Staff spoke well of how they supported people to have a caring and kind care experience. Staff talked with ease about their passion for caring for people and how this often originated from caring for their own loved ones.

The provider and management had promoted this important aspect of the service and monitored how staff treated people through spot checks and people’s reviews.

People felt their individual needs had been met by the staff.

Staff saw the same people regularly and felt they got to know them well. Some staff had cared for some individuals a long time and felt they knew these people very well.

The management team had created processes and managed staffing numbers so people saw a regular group of staff who could get to know the people they visited. If permission was given, managers recorded more personal information about people such as their interests and what they enjoyed, to help promote a more personalised care experience.

People were satisfied with the support they received from staff. In relation to the re-ablement service, people told us staff helped them regain their independence.

Staff who supported people to regain their independence through the re-ablement service, spoke with confidence about how they worked with the person to achieve this.

People’s independence and how to promote this was considered as part of people’s assessments.

People told us staff did this, and they supported them with the tasks which were important to them.

Staff knew of how to meet people’s immediate care needs and what to do if these needs changed or new needs developed. Staff spoke well of how they informed the office of a change in needs and how they saw actions were taken as a result of this.

Staff were happy to work for Bliss Care and Training Ltd. Most had worked at other care agencies and felt satisfied with the way their current work was organised, the time they were given to travel and how they were supported by the management team. The management team had promoted engagement with their staff.

Processes were in place to promote the well-being of staff in key areas of this work.