We carried out a review of the data available to us about Bluebird Care (Manchester North and Salford) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bluebird Care (Manchester North and Salford), you can give feedback on this service.
Bluebird Care (Manchester North and Salford) is a domiciliary care agency. It provided personal care to people living in their own homes. At the time of our inspection, the service was providing support to 6 people, all of whom received support with the regulated activity ‘personal care’. This is help with tasks related to personal hygiene and eating. We also considered any wider social care provided.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.
At the time of the inspection the location supported one person diagnosed with a mild learning disability. This did not impact on the support they needed or their ability to make their own decisions. We assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group.
People’s experience of using this service and what we found
People and their relatives were very positive about the care and support provided by Bluebird Care (Manchester North and Salford). A case manager said, “They are very efficient, always deal with requests promptly and most importantly, they make their clients a priority and tailor each package to those clients’ needs.”
Care and support plans identified peoples support needs, provided guidance for meeting their needs and managing identified risks. People and their relatives had been involved in agreeing and reviewing the care and support plans.
People were supported to maintain their health and nutritional needs where applicable. People were supported to take part in local community activities where this was part of the agreed support.
Staff were safely recruited and received the training they needed for their role. Staff were positive about working for the service and felt well supported by the management team. Consistent staff supported each person so they knew people’s needs well.
A quality assurance system was in place. Communication between people, their families, the staff teams and the management team were good. Any issues raised were resolved.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 25 May 2022, and this is the first inspection.
Why we inspected This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.