REaCH

The Reablement and Community Home Support (REaCH) service is a multi-disciplinary team providing care and support in people's own homes. The service provides short-term support for people who need help to regain their confidence and independence. At the time of the inspection the service was supporting approximately 49 people

People’s experience of using this service and what we found

People spoke positively about the service and felt they were safely supported and well cared for. Clear assessment processes had been introduced and there were systems in place to ensure lessons were learnt if things went wrong. There were enough staff to meet people’s needs and suitable recruitment processes were followed.

New processes for the management of medicines and risk had been implemented following our last inspection and these were having a positive impact to keep people as safe as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

New processes for the management of people’s care had been introduced since our last inspection. Staff spoke positively about the processes and felt involved and informed regarding changes and improvements within the service. The registered manager was enthusiastic and keen to provide good quality care. New processes and systems for oversight had been developed and embedded within the service. There were a variety of forums for stakeholders to feedback into service development.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 04 November 2020). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We carried out an announced focused inspection of this service on 22 September 2020. Breaches of legal requirements were found. The provider completed an action plan after the last inspection to show what they would do and by when to improve safe care and treatment and good governance.

We undertook this focused inspection to check they had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the Key Questions Safe and Well-led which contain those requirements.

For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for REaCH on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.