Potensial Limited - 60 Park Road South

Updated 14 January 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 14 December 2020 and was announced.

Updated 14 January 2021

60 Park Road South is a residential care home for up to ten people who have a learning disability or mental health support needs. It is part of the range of services provided by Potensial Limited. The home was a large Victorian building in a residential area with easy access to community facilities. At the time of our inspection nine people were living at the home.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained Good, the service met all relevant fundamental standards.

It was clear from what people told us and what we observed that people liked living at the home. One person said to us, “I love living here. I love the staff. I won’t be moving.” People also told us that they felt safe. One person said about the staff, “I feel safe; I trust them and what they do.”

There were sufficient staff available to meet people’s support needs inside the home and in their community. Staff were well supported and received training relevant to their role including how to safeguard vulnerable adults and administer medication safely.

The home was clean and homely. Periodic assessments and checks took place to ensure the building and environment was safe. There had been adaptations to the environment so people can easily access the ground floor and gardens.

Each person had an individualised and person centred support plan. This outlined for staff what care and support each person needed and had agreed to. People’s support plans were written in a positive and respectful manner. The agreed support plan enabled people to have as much freedom as possible whilst remaining safe. We saw that people are supported to have maximum choice and control of their lives and staff support them in the least restrictive way possible; the policies and systems in the service support this practice. People were supported to live as ordinary a lifestyle as possible and to get involved in their community.

The majority of the risk assessments we looked at were very thorough and showed that the support people received was person centred and was not risk averse. If risks were identified; sensible, proportionate and realistic guidelines were available for staff on how to keep people safe whilst respecting their freedom.

People’s support was progressive. The staff and registered manager were keen for people to make progress and become more independent and confident in their lives. People were able to tell us what goals were in their support plan. One person showed us their support plan and described it as, “My goals and plans for the future.”

People told us that the staff were caring, respectful and kind towards them. One person told us, “The staff are polite. They treat you right. I love the staff here. They have helped me to get this far.”

People personally knew the registered manager of the home and it was clear people had a positive relationship with them. People made positive comments about the registered manager and their support. Staff without exception told us that they were happy in their roles and felt well supported by the registered manager. The registered manager had a clear ethos of valuing people and having person centred approaches which were reflected in the culture of the service. It was clear that the registered manager was knowledgeable about and had oversight of the service.

Further information is in the detailed findings below.