Archived: New Swinford Hall

We found that the provider had systems in place to gain the consent to care and treatment of people who used the service. We found that staff had an understanding of the needs of people who used the service. We found that care and treatment was planned and delivered in a safe way, which met people's individual care needs. People we spoke with were positive about the care they received. One person told us, "The staff are so caring and kind, they really encourage you."

We found that people were kept safe because staff knew how to protect people from the risk of abuse. We found that there was an effective recruitment process in place to ensure that staff had the skills to meet people's needs.

We found that systems were in place to effectively deal with complaints and respond to suggestions from people. One person told us, "It's really good here, they get you up on your feet and moving again."

Care and support were planned and delivered in a way that was intended to ensure people's safety and welfare. People's needs were assessed and care was planned and delivered in line with their individual care plans. Care plans were drawn up with people, staff and family members. One relative said, 'The staff have been very good, they have looked after them really well'.

The food was described by one person as, 'Brilliant '. Another said, 'It's lovely'.

Medicines were handled appropriately, stored and administered to people safely. The records of medicines given to people were complete, easy to read and signed by the person administering. Regular audits of medicines were completed by two senior members of staff. Only those senior members of staff trained in the administration of medicines were able to give them to people.

People told us that they had confidence in the staffs ability to deliver care and support suitable to the needs of the individual. Staff received appropriate professional development and training.