The Care Quality Commission

Archived: Home Care Services

7th Floor, Falcon House, The Minories, Dudley, West Midlands, DY2 8PG (01384) 813145

Provided and run by:
Dudley Metropolitan Borough Council

Important: This service is now registered at a different address - see new profile

All Inspections

29 September 2011

During a routine inspection

People told us that they were involved in agreeing their care and support. They told us that staff treated them with dignity and respect. They said that staff cared for them well and understood their needs. They said they felt safe using the service and they felt the staff were trained well. They said they knew how to complain and were confident that should they make a complaint it would be dealt with. People told us:

'They do the care that I want them to do'.

'I think the staff are trained to care for my wife and they understand her'.

During our visit to the service we saw that people's needs were assessed and planned for. That there were systems in place to ensure they were fully involved in planning their care and support.

We saw that systems were in place to ensure that people are safe from abuse. Staff received the training, supervision and support they need to do their job. We saw that there were systems in place to maintain the quality of the service and people were consulted about the quality of the service they receive.