• Doctor
  • GP practice

Fortune Green Practice

Overall: Good read more about inspection ratings

80 Fortune Green Road, London, NW6 1DS (020) 3435 5602

Provided and run by:
Fortune Green Practice

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 30 October 2023

The Fortune Green Practice (the practice) operates at 80 Fortune Green Road, London, NW6 1DS. It is comprised of two GP partners and was registered by the Care Quality Commission (CQC) in September 2022, to provide the regulated activities Diagnostic and screening procedures, Maternity and midwifery services, and Treatment of disease, disorder or injury.

The practice is part of the North Central London Integrated Care System (ICS) and delivers

General Medical Services (GMS) under a contract held with NHS England. It is one of six local practices forming the Central Hampstead Primary Care Network (PCN).

The practice delivers services to 3,176 patients. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the second highest decile (eight of 10). The higher the decile, the less deprived the practice population is relative to others.

According to the latest available published data, the ethnic make-up of the practice area is 69% White; 14% Asian; 6% Black, 5% Mixed, and 5% Other. The practice patient list has slightly more male patients (52%) than female. The age breakdown is as follows:

0 to 4 years 97 (3%)

5 to 14 270 (8.5%)

15 to 44 1,466 (46%)

45 to 64 864 (27%)

65 to 74 273 (9%)

75 to 84 161 (5%)

85 and over 45 (1.5%)

Calls to the practice are handled by a central team of staff who cover a group of four GP service locations which one of the partners is registered to provide. Two of the other practices are in Camden, the other in Lambeth. The team is based at another of the Camden service locations.

The clinical team at the practice comprises the two GP partners (female and male) and a female salaried GP, two practice nurses and a healthcare assistant. Clinical pharmacists and physicians associates shared with other services within the group are available to provide additional support.

The administrative team at the practice is made up of the practice manager and two receptionists / administrators. Further support is provided from the central team that covers the four-service group.

The practice is open between 8:00 am to 6:30 pm Monday to Friday. The practice offers a range of appointment types including advance and book on the day, telephone, video or face-to-face consultations with GPs throughout the day. Nurse appointments run until 5:30 pm.

Patients registered to use the eConsult system, can submit a request form online when the practice is closed and receive advice within the next few working days.

The PCN delivers an enhanced access service on weekday evenings between 6.30 pm and 8:00 pm providing telephone consultations, with face to face appointments available on Saturdays from 9:00 am to 5:00 pm at another of the PCN practices.

An additional enhanced access service is commissioned by the ICS and operates from 6.30 pm to 8:00 pm on weekdays and from 8:00 am to 8:00 pm at weekends and on bank holidays at two service hubs in Camden.

Patients can contact the local out of hours service by calling NHS111.

Overall inspection

Good

Updated 30 October 2023

We carried out an announced comprehensive inspection of the Fortune Green Practice (the practice) which included a site visit on 28 September 2023.

Overall, the practice is rated as Good

Safe - Good

Effective - Good

Caring - Good

Responsive - Good

Well-led - Good

It was the first comprehensive inspection of the practice. The service had previously been operated by a single doctor as provider, whose practice we inspected in December 2018, and rated Good overall. Information regarding the previous registration can be found on the following page of our website: www.cqc.org.uk/location/1-3832027886 .

The doctor entered into partnership with a colleague, with the new provider partnership being registered by the Care Quality Commission (CQC) in September 2022.

Why we carried out this inspection

We carried out this inspection as part of our inspection programme and in line with our inspection priorities.

How we carried out the inspection

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This included:

  • Conducting staff interviews using video conferencing.
  • Completing clinical searches on the practice’s patient records system (this was with consent from the provider and in line with all data protection and information governance requirements).
  • Reviewing patient records to identify issues and clarify actions taken by the provider.
  • Requesting evidence from the provider.
  • A short site visit.
  • Reviewing feedback provided directly by patients via the CQC website.

Our findings

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • People are protected from avoidable harm and abuse.
  • People have good outcomes because they receive effective care and treat that meets their needs.
  • People are supported, treated with dignity and respect and are involved as partners in their care.
  • People’s needs are met through the way services are organised and delivered.
  • The leadership, governance and culture promote the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the practice should:

  • Review the process for actioning safety alerts.
  • Continue with work to improve the uptake rates for childhood immunisations and cervical cancer screening.
  • Continue with plans to carry out more multi-cycle clinical audits.
  • Continue with efforts to expand the Patient Participation Group with the involvement of practice patients.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Health Care