The Care Quality Commission

Archived: Truro Internal Homecare Agency

Room 718, Old County Hall, Station Road, Truro, Cornwall, TR1 3HA

Provided and run by:
Cornwall Council

Important: This service is now registered at a different address - see new profile

All Inspections

20 March 2013

During a routine inspection

We inspected the agency office and spoke with five people who used the service. People who used the service said they were pleased with the care and support provided by the agency. Nothing was too much trouble for the staff who were always polite and cheerful. They also said they were kind and caring.

We found people were given appropriate information and were involved in making decisions about their care and treatment. People told us staff treated them with respect and courtesy. One person said, "They always ask me my opinion and explain what is happening."

People told us they were well cared for. One person said, "The care team are excellent, nothing is too much trouble." We found that care was planned and delivered in a way that ensured people's safety and welfare.

Staff received professional development and people told us staff were well trained. One person said, "I am totally satisfied with the care team, they do a very good job."

We saw the provider had systems in place to gather feedback from people, who used the service, and to regularly assess and monitor the quality of service people received. Recent comments included:" I think the service is excellent."

"I was very satisfied the staff were pleasant and helpful."

"Extremely satisfied. Regard them as friends and that alone will be a reason to miss them, even though they have restored my confidence."

"A well run service which has been a great help at a difficult time."

12 August 2011

During a routine inspection

People using the service told us that they were fully involved in the care and support they received from the agency. They told us they were supported with washing and dressing but were encouraged to do as much as they could for themselves. They told us that the care and support they received was very good, excellent or the best. Comments included 'I am looked after very well', 'I couldn't ask for anyone nicer to care for me' and 'The carers are all lovely.' They said they could raise concerns to any member of staff or the manager if the need ever arose.