The Care Quality Commission
  • Care Home
  • Care home

Archived: Rosewood

30 Norwood Avenue, Southport, Merseyside, PR9 7EG (01704) 509582

Provided and run by:
Speciality Care (Rest Homes) Limited

All Inspections

10 October 2012

During a routine inspection

Due to the different ways that the people who lived at the home communicated we were not always able to directly ask them their views about their experiences. However, during our visit we met three people who lived there. We observed good communication and understanding between the members of staff and the people who were receiving care and support from them. Signs, pictures and symbols were used by the staff to support people, so they had the information they needed to make decisions and be involved with their care.

We observed people being supported with their daily life activities. The people we met with appeared relaxed, comfortable and at ease with the staff. There was plenty of laughter and positive interaction between the staff and people who lived at the home. It was evident staff had a good understanding of what was important to each person, how to provide care and support and also providing encouragement for people to be independent. A person we spoke with told us, 'I am very happy here, everything is great. I like the food, the college and going out with the staff.' Staff had access to people's detailed care records to help them provide care, support and treatment according to individual need.

The organisation assessed and monitored the service to ensure it provided safe effective care for people and the staff received training so they were skilled and competent in their job role.