Kingsway View Care Home

Kingsway View Care Home is a residential care home providing personal care to up to 80 people. The service provides support to older people, people living with dementia and people with a physical disability. At the time of our inspection there were 24 people using the service.

Kingsway View Care Home accommodates people in one purpose-built building across 3 floors. Each floor has communal areas and balcony outdoor space, all bedrooms in the home have en-suite facilities.

People’s experience of using this service and what we found

People had not always been protected from the risk of abuse, safeguarding incidents had not always been thoroughly investigated and measures to protect people had not always been implemented in a timely manner. Medicines had not always been safely managed, we identified recording issues, however the provider took immediate action to rectify these concerns.

We found complaints had not been dealt with in line with the providers policy and relatives told us of concerns they had raised which they had not received any update or resolution on. The providers systems and processes had not been followed by the registered manager in relation to safeguarding and complaints. A range of audits had been regularly completed, however they had not identified the shortfalls we found

Risks which affected people’s daily lives were assessed and measures were found to be in place to mitigate risks identified. Staff were recruited safely, and infection, prevention and control measures were in place and followed by staff.

Care plans detailed information about people's choices and preferences. Staff training was relevant and up to date. We received mixed opinion from people and their relatives about the quality of the food.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were given the opportunity to be involved in their care planning and staff understood the importance of respecting people’s dignity and promoting their independence.

We received mixed opinion on the activities available from people and their relatives. People told us they felt supported to maintain relationships with people who were important to them. Information was available in people’s preferred formats.

There was a positive and friendly atmosphere in the service. The provider demonstrated their commitment to learn and make improvements to the quality of care by taking immediate actions during and following our inspection to the concerns we identified.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 19 August 2022, and this is the first inspection.

Why we inspected

The inspection was prompted in part due to concerns received about medicines, staff training, the environment and food. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

The overall rating for the service is requires improvement based on the findings of this inspection.

We have found evidence that the provider needs to make improvements. Please see the safe, responsive and well led sections of this full report. You can see what action we have asked the provider to take at the end of this full report.

Enforcement

We have identified breaches in relation to safeguarding people from abuse and complaints at this inspection. Please see the action we have told the provider to take at the end of this report.

Follow up

We will request an action plan from the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will continue to monitor information we receive about the service, which will help inform when we next inspect.