17 July 2012
During an inspection looking at part of the service
We talked to a number of the people who lived in the home as well as some of their relatives. They told us that the staff had explained to them what care and treatment they would be receiving. They also told us that the care plans that had been developed for them were an accurate description of the care that they had received
The people that we spoke to also told us that their relatives and friends were always made welcome by the staff.
People told us that there had been a recent meeting where they were able to raise and discuss any issues that were affecting their care.
People told us that they had a range of meals that they could choose from and that it was well prepared and presented. One person said, 'The food is always nice' and another said, 'I love the food; it's very nice'.
We saw that intimate care was delivered in the privacy of people's own rooms or in the bathrooms and when they had finished their meals or drinks the staff tidied their clothes discretely.
We were also told that there was a range of activities available for people to take part in should they wish to. We saw people enjoying some of those activities when we visited.
People also told us that they felt able to raise any issues of concern with the manager or the staff. They said that they felt safe living in this home. This was a view echoed by a number of their relatives.
People were very complimentary about the staff saying such things as 'They are a nice bunch'.