Archived: Grove House

We did not speak with people who lived at Grove House because of the circumstances at the care home on the day we visited. However from previous visits people have told us they received good care and staff were available when people needed them.

We found the service had robust medication systems in place and people were receiving their medication safely and appropriately. We saw accurate records were kept, which enabled the service to account for medicines kept there.

We observed there was a friendly and relaxed atmosphere at the home. People were moving around as they chose and there were a number of sitting areas so people had a choice as to where they spent their time. We saw staff were available to help when needed and people looked well cared for.

People were consulted and included in decisions made about their care, and their independence was promoted.

People received good care in line with what they wanted and needed.

Whilst the home was clean and fresh some cleaning and hygiene processes could be improved as this would help to reduce the risk of an infection outbreak spreading around the home.

Robust and effective recruitment processes were in place to ensure that only suitably vetted people were allowed to work at the service.

Whilst people's care records were detailed and accurate there could be a greater consistency in where new information was recorded as this would make it easier to identify when changes had been made.

We looked at the care plans for three people who live at the home. These showed that the home had carried out sufficient assessment of the needs of each person prior to admission, and as an ongoing review, to enable appropriate care and support to be given. There were safe systems in place for the storage and administration of medicine. There were sufficient numbers of suitably qualified staff on duty.