We carried out a review of the data available to us about CARE4U - SURREY on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about CARE4U - SURREY, you can give feedback on this service.
CARE4U – SURREY provides personal care and support to people living in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection there were 19 people using the service.
People’s experience of using this service and what we found
Relatives told us their loved ones felt safe with the staff supporting them. The provider had systems in place to ensure that any safeguarding concerns were reviewed and shared with the relevant authorities. Risks to people’s safety and well-being were recorded and known to staff with guidance in place regarding how to support people safely. Medicines were administered safely by trained staff. There were sufficient staff to meet all care calls and relatives confirmed staff stayed the allocated time. Staff received relevant training to support them in their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to access health care support where needed and advice from staff was followed.
Relatives told us their loved ones were supported by consistent staff who knew their needs well. They told us staff were caring and kind in their approach and took time to ensure their loved one felt comfortable and involved in their care.
People’s needs were assessed prior to them receiving care and this information was transferred to care plans and guidance for staff. Records included information regarding how people communicated and contact information for others involved in their care. Relatives described the provider as being responsive to their loved ones needs.
Relatives and staff told us they were able to contact the office or on-call should they have a concern and support was always provided. There was a positive culture within the service which centred around people receiving personalised care. The provider ensured they remained up to date with current guidance though attendance at various support forums.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update - The last rating for this service was requires improvement (published 12 June 2019). At our last inspection we found the provider had implemented improvements although these had not been fully embedded into practice. We also recommended that information in relation to people’s health care conditions were added to care plans. At this inspection we found systems and process were now consistently used to ensure regulations were met and that staff received guidance in relation to people’s health care needs.
Why we inspected
This inspection was carried out to follow up on action we told the provider to take at the last inspection.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.