- Care home
The Laurels and The Limes Care Home
Report from 21 March 2024 assessment
Contents
Ratings
Our view of the service
The Laurels and The Limes Care Home is a care home providing personal and nursing care to up to 88 people, some of whom were living with dementia. We undertook an assessment of the service on 11th April 2024. At the time of our assessment there were 64 people using the service. The service supported people across 2 buildings: The Laurels, which supported people living with dementia, and The Limes, which supported people who required nursing or residential care. We spoke with 13 people using the service, 14 relatives and 5 external professionals who work with the service. We spoke with 13 staff, including the regional manager, quality manager, manager, care staff and domestic staff. We looked at 23 quality statements Learning culture; Safe systems, pathways and transitions; Safeguarding; Involving people to manage risks; Safe environments; Safe and effective staffing; Infection prevention and control; Medicines optimisation; Assessing needs; Delivering evidence-based care and treatment; How staff, teams and services work together; Supporting people to live healthier lives; Monitoring and improving outcomes; Consent to care and treatment; Independence choice and control; Equity in experiences and outcomes; Shared direction and culture; Capable, compassionate, and inclusive leaders; Freedom to speak up; Workforce equality, diversity and inclusion; Governance and assurance; Partnerships and communities and Learning improvement and innovation. TheWe identified 2 breaches of regulation during this assessment
People's experience of this service
People’s choice and independence was not always promoted and risks posed to people were not always safely managed. People were supported by kind and caring staff. We received mixed feedback from people and relatives regarding their care and support. Most people told us they felt safe living at the service and were happy with their care, however most people told us more staff were needed. One person said, ““I love it here, they look after me, they are very good. It’s brilliant, I can’t thank them enough for how good they are. I feel safe; it’s everything, it’s the carers who are so kind and look after you. It’s home from home for me.” Whilst another person said, “When I use my call bell, the staff don’t have much go in them and I have to wait.” People told us they enjoyed the food and were offered a variety of choices. Comments included, “The food is brilliant, you can have what you like” and “I am very happy with the cuisine, they provide good food.” People and relatives told us they felt the service was well led and had improved sin the new manager was in place.