Archived: Stokewood

People told us they liked living at the home. People said they were consulted about their care and support and were in agreement with the arrangements for their care and support. People said they were treated well by the staff. One person told us, 'It's lovely. The staff are marvellous.'

We saw that each person had an assessment of their needs and care plans of how those needs should be met. Staff told us they considered people received a good standard of care and commented that people were supported in the way they preferred.

Health and social care professionals told us the home looked after people well and worked with other agencies to ensure health needs were met. One health and social care professional told us the home has been 'absolutely wonderful' in looking after people.

We found that people had access to a range of community facilities. Support was provided to people so that they could develop independent living skills.

The home had sufficient numbers of staff to meet people's needs.

The home had a complaints procedure and people knew what to do if they had a complaint.

One person said the standard of support was excellent and that they had grown in confidence whilst accessing the community. They said: 'I am much more independent now and confident in doing activities I wish to do outside of the house'.

We saw that people's privacy and independence were respected, people experienced safe and effective care based on detailed care plans and risk assessments that documented peoples preferences and met individual needs.

People we spoke to had full involvement in their care plans and were working towards objectives they had set One person said ;'I am totally involved in my care plan and discuss my progress each month with a staff member'.

People using the service were protected from abuse as they were supported by a staff team who had appropriate knowledge and training on safeguarding adults. We saw policies on whistle blowing and safeguarding.

We saw evidence that staff received ongoing training and supervision which provided them with the skills and knowledge to meet the needs of the people they were supporting.

The Provider had effective systems in place to monitor quality assurance and compliance.