- Care home
Seton Care Home
Report from 28 May 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 29 May to 11 June 2024. Seton Care Home is a ‘residential care home’ providing personal care for up to 11 people aged 65 and over. At the time of our assessment Seton Care Home was supporting 10 people. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this assessment. We reviewed 18 quality statements during this assessment. At the time of our assessment there was no registered manager in post. However, this position had been successfully recruited to and in the interim period there was an experienced manager in place overseeing the day-to-day management of the service. We were told by the manager people living at the service also had the support of a sister servant. A sister servant is a woman, who under the Catholic Church has taken vows of chastity, poverty and obedience and who given their life to serve humanity. The sister servant at Seton Care Home was a long-standing member of staff who represented the interests of the people living at the home. Including their finances, clothing, people’s well-being, and their religious and cultural needs. The sister servant also acted as a person’s next of kin with their consent and liaised with people’s representatives where required.
People's experience of this service
Overall people were positive about the care they received, people told us they felt safe and were involved in their care plans. One person told us, “The staff are very good. We are all treated as individuals, if we want to go anywhere, we are taken. I think it is very well run here.” People told us there were enough staff available to support them when they needed assistance. People told us they received their medicines on time. Although we did find some minor issues with some medicines not reconciling the manager responded proactively and implemented daily checks of the medicines trolley and the deputy manager will be reviewing all staff’s medicines competencies. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; however, the policies and systems in the service did not always support this practice. Following our assessment the manager told us they would review people’s mental capacity assessments. If any person was deemed to lack capacity a Deprivation of Liberty applications would be submitted to the relevant authorities. People were supported with their nutrition and hydration needs. Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Care plans reflected people’s individual needs and preferences. The provider had systems in place to monitor the quality of the service although these were not always effective in identifying some of the concerns we found on the day of our assessment, the manager responded promptly to take action to make the necessary improvements.