Wisteria House Residential Home - Somerset

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Wisteria House Residential Home - Somerset is a care home which provides accommodation and personal care for up to 13 people. At the time of the site visit there were 11 people living at the home. We spoke with 1 person, 1 visitor, 4 staff members and the registered manager. We observed staff supporting people in communal areas of the home. We looked at 4 people’s care records and toured the building. The registered manager was available throughout our visit. Date of assessment 16 May 2024 - 29 May 2024. This assessment was prompted by a notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this assessment did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risks. This assessment therefore only examined 1 quality statement, Involving people to manage risks.

People's experience of this service

People were able to take risks as part of their chosen lifestyle. People were supported to understand the risks associated with their care as best they could. One person spoke with us about risks and their safety. They told us, “Oh yes, of course it's a safe place to live. I feel very safe here, very safe.” Staff knew people well and understood any risks associated with people’s care. Staff worked in a safe way. Risks were kept under review and discussed by the staff team. The registered manager was also taking forward other ideas to improve safety. There were some risk reducing measures in place for people which they had not been able to consent to, but the correct decision making process had not been followed. Prompt action was taken by the registered manager to address this during our assessment process to ensure people’s rights were protected.