Monkmoor Dental Practice

Updated 30 January 2025

We carried out this announced on-site assessment on 24 February 2025. We found the practice had met regulations. Patients’ care and treatment was provided in line with current guidance and infection control procedures were in place. The practice had systems to manage risks. Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement. Patients were treated with dignity and respect and at the time of our assessment, could access care, support and treatment when required. The practice is in Shrewsbury, Shropshire and provides NHS and private dental care and treatment for adults and children. The building was accessed via a step however, there was a portable ramp available for people who used wheelchairs or those with pushchairs. Car parking spaces, including dedicated parking for disabled people, were available near the practice. The practice had 6 treatment rooms. During the assessment we spoke with 3 dentists, 2 dental nurses, 1 dental hygienist, the assistant practice manager and the operations manager.

Updated 30 January 2025

On the day of our assessment we received feedback from 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice. Patients commented positively about the standards of cleanliness. Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. Patients told us that when they were prescribed medicines, sufficient information was given. Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.