We carried out a review of the data available to us about Gleberry Support Hinckley on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Gleberry Support Hinckley, you can give feedback on this service.
Prestige Care 247 Ltd is registered to provide care to children, younger adults, older people, people with
dementia, physical disability, people with a learning disability or autistic spectrum disorder and people that misuse drugs and alcohol.
People's experience of using this service.
People remained happy with the care and support they received. They had developed positive relationships with staff and the management team who kept them safe from harm or abuse. People received their medicines on time and were supported by staff that had been safely recruited, had adequate training to meet their needs and a good knowledge of risks associated with providing their care.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive ways possible; the policies and systems in the service supported this practice. Their independence was promoted, and they received individualised support from staff that knew them
well. People were supported to eat and drink enough and to attend healthcare appointments when needed.
People had personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences. Care hours were provided as people requested them and the service was flexible to people’s changing needs. People knew how to raise a concern or make a complaint and felt confident these would be addressed.
People told us they were supported by staff that were kind and caring and promoted their independence. People told us they were well treated; needs relating to equality, diversity needs, privacy and dignity were respected, and people were fully involved in all decisions about their care.
People knew the management team by name. The management team were in regular contact with people receiving care to seek feedback on their care experience and to ensure any issues were promptly addressed. The management team had a good oversight of the service. Quality assurance systems and processes enabled them to identify areas for improvement. The management team were passionate about providing person centred care.
The service met the characteristics for a rating of “good” in all the key questions we inspected. Therefore, our overall rating for the service after this inspection was “good.”
Rating at last inspection: Good (Report published 20 October 2016). The rating has remained the same.
Why we inspected: This was a planned inspection based on the previous rating.
Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Prestige Care 247 Ltd is a domiciliary care agency that provides personal care support in people's homes. At the time of our inspection four people were receiving care and support.
It is a requirement that the service has a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The service had a registered manager in place at the time of our inspection.
People told us that they felt safe. Risks to people’s health and well-being had been assessed and staff knew how to keep people safe. There were enough staff to meet their needs.
Staff knew about their responsibilities to safeguard people from abuse. The service had safeguarding and whistleblowing procedures in place. There were plans for staff to follow to keep people safe during an emergency.
People were very satisfied that their care and support calls were on time and from a consistent staff team. The provider had recruitment procedures in place that ensured only suitable staff were recruited. They undertook an induction programme when they started work at the service. They had received regular guidance and support from the registered manager.
People were supported to take their medicines by care workers who had received training in medicines management. People were supported by staff who had received regular training in areas relevant to their role.
People were being supported by staff who understood the Mental Capacity Act (MCA). Staff were able to describe how they offered choices and supported people to make decisions about their own care and support.
People were supported to maintain a balanced diet where they were supported with eating and drinking. People were supported or prompted to access healthcare services.
People were being supported to remain healthy. Staff knew how to do this and information about people’s health needs was available in their support plans. Where there was concern about people’s health, staff knew what to do and took the appropriate action.
Staff developed caring relationships with people and understood people’s needs and preferences. People were supported to remain as independent as possible by staff who knew how to do this.
People were involved in the assessment and review of their needs. People received a service that was flexible and responsive to them. People told us they could alter the timings of calls to meet their individual requirements.
People felt the service was well managed. The service was well organised and led by a registered manager who understood their responsibilities under the Care Quality Commission (Registration) Regulations 2009. The registered manager carried out monitoring in relation to the quality of the service that people received.