The Care Quality Commission

Archived: Highgrove House

Highfield Road North, Chorley, Lancashire, PR7 1PH (01257) 270643

Provided and run by:
Park Lane Health Care (Highgrove) Limited

Important: The provider of this service changed. See new profile

All Inspections

18 October 2012

During a routine inspection

People were admitted to the home properly. Their needs were assessed and they were given an opportunity to say how they wanted their care provided. Their care was kept under review.

People told us they were cared for very well. They said, 'I do talk to the staff about the help I need. They are very good'. 'I talked about the help I needed with the manager before I came to stay. I wouldn't like to move, everyone is so kind here'. 'I'm quite happy with how I am treated'.

People told us the food was very good. They commented, 'I don't always know what we are having, but it's always very nice'. And, 'We have a choice at tea time. I'm not fussy and I enjoy what I get". We found there were good supplies of fresh, frozen and other provisions. Meals were balanced and nutritious and offered choice. Portions served were generous.

People told us they felt safe in the home. Staff were very good and took intoaccount their needs. They said staff spoke to them respectfully. There were no rigid rules or routines they had to follow.

People told us they usually had their medication when they needed it. We found some concerns about how medication was managed.

We were told there was always enough staff about to help where needed. Staff came when required and always had time to talk people. Rooms were kept clean.

People told us they could raise concerns or comments about the service and be confident they would be taken seriously.

8 February 2012

During a routine inspection

People using the service told us they were satisfied with the care and services they received at Highgrove House. They were enabled to make choices and decisions about matters which affected them.

They said staff mostly treated them well, that they were enabled to maintain their independence and they were treated well.

Everyone we spoke with made positive comments about the catering arrangements, they said, "The food is acceptable" and "The meals are quite good".

They also told us that they were keeping in touch with family and friends and the hairdresser visited as well as the local churches.

People said they were getting support with healthcare needs and that they had ongoing visits from health care professionals where needed.

We received mixed comments about how people spend their time, some indicated there wasn't much going on at the home, yet others said there were lots going on. People told us that they could have their meals in their rooms and make decisions for themselves about how they wanted to decorate their rooms.

We received positive comments about the accommodation and facilities provided at Highgrove house, people said that the home was being kept clean but it was not always up to some peoples' standards.