The Care Quality Commission
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Archived: Hull Shared Lives Scheme

The Grange, Hauxwell Grove, Middlesex Road, Hull, Humberside, HU8 0RB (01482) 318700

Provided and run by:
Kingston upon Hull City Council

All Inspections

3 September 2013

During a routine inspection

People who received a service from the scheme told us that they had been involved in the planning of their placement. They also told us their views were sought and they knew who to complain to if there was a problem and that they received ongoing support from their allocated key worker. Comments included; "I am really settled and more than happy", "I go to college and have a job" and "I'm loving it."

We spoke with some shared lives carers who told us that the scheme was very well organised. They also said the assessment process was thorough and the training programme was useful. Comments included; "The service is spot on", "There is always someone at the end of the phone and we get face to face support too", "Any problems get sorted quickly" and "The training is excellent, very informative and useful."

We saw the pre-approval training for the prospective shared lives carers was well planned and covered a variety of areas, this ensured the shared lives carers gained a good understanding of how to meet people's needs.

Care files showed us that contact with other professionals and agencies was undertaken when necessary and joint working with the community learning disability team was carried out regularly.

People who used the service and some shared lives carers told us their views and complaints were listened to and that any problems were quickly dealt with.

29 May 2012

During a routine inspection

People who received a service from the scheme told us that they were able to make decisions about their day to day lives and that independence was promoted. Comments included, 'I like it here and I go out to the shops, college and the pub', 'I am happy', 'I go to my friends when I want' and 'I go to work once a week.'

We also spoke with some Shared Lives Carers who told us that the scheme was excellent, well organised and comments included, 'It fantastic, there is plenty of support and the pre-assessment training was very good', 'I cannot praise the scheme enough' and 'People get the chance to be part of a family, it's less institutional.'

People who used the service told us they felt safe within their placements. One person said, 'I like it here and I feel safe.'

People told us that they were happy with the service they received and that the staff were supportive. Some comments included; "I like them' and 'We go out sometimes.'

We spoke with some Shared Lives Carers who said that the initial pre-approval training was excellent and gave them a good understanding of how to meet people's needs and what to do if there were any problems. Some commented, 'It was very useful doing the training, it was practical and covered a lot of areas', 'I have done the pre-approval training and since then the safeguarding course too' and 'There was a lot of training prior to the cutbacks, we did the pre-approval training which was really good.'

People told us their views and complaints were listened to and that any problems were quickly dealt with.

Shared Lives Carers told us the Scheme was well organised and they were consulted at all times. They also told us, 'Any issues are dealt with quickly', 'I had a difficult placement and the team was great' and 'We are kept up to date with a newsletter and correspondence.'