We carried out a review of the data available to us about Universal Complex Care on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Universal Complex Care, you can give feedback on this service.
Universal Complex Care Ltd is s a domiciliary care agency providing personal care for people living in their own houses and flats in the community. At the time of inspection, 7 people were using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Staff had been safely recruited and there were sufficient numbers of staff on duty to meet people's needs. Risks associated with people's care were assessed with appropriate guidance in place to inform staff. People's medicines were managed safely.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received an induction when starting in their role and were provided with appropriate training to support their knowledge. People’s nutritional needs were met.
Care plans were reviewed and updated to reflect people’s needs. No-one at the service was receiving end of life care. People and relatives told us the staff were kind and caring in their support.
People, staff and relatives were positive about the registered manager. The processes for monitoring the quality and safety of the service were effective.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection and update and update
The last rating for the service under the previous premises was requires improvement, published (13 January 2022).
The overall rating for the service has changed from requires improvement to good based on the findings of this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.