Rotherlea

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At the last inspection, we made a recommendation that the provider continued to seek advice from a reputable source to ensure they were complying with Accessible information Standards (AIS) and that information was consistently provided to people in a way that meets their needs. At this assessment, further improvements had been made. People were able to get information and advice that was provided in a way that they could understand, and which met their communication needs.

This service scored 54 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Quality Statement not assessed. Generated to reflect existing rating in this area.

Quality Statement not assessed. Generated to reflect existing rating in this area.

People could get information and advice that was accurate, up-to-date and provided in a way that they could understand, and which met their communication needs. The provider has a full, comprehensive Accessible Information Standards (AIS) policy in place, that considered relevant legislation. AIS is the standard that aims to make sure that people who have a disability, impairment or sensory loss are provided with information that they can easily read or understand, so they can communicate easily with health and social care services. Records showed that each person admitted to the home was assessed and identified for any needs under AIS. The service has continued to ensure that people have been provided with information they can understand. People with hearing sensory impairments had been provided with whiteboards to support communication, and large print texts to people with sight impairment. One person admitted was originally from Italy and who struggled to communicate with staff. The management team translated letters, care plans, service user guide, complaints policy and other documents into their native language. Adapted survey completed by provider for bi-annual residents survey was introduced last year, after results showed that participation from people with a cognitive impairment was low. Responses and engagement increased with staff supporting people with dementia and cognitive impairment to undertake the survey. Complaints policy was created in easy read/picture and placed in rooms and communal areas.

Regarding the adapted survey format for people with dementia and cognitive impairments, the registered manager said, "I asked for feedback from staff after they completed our most recent survey, and they said that using the adapted version helped keep residents engaged in the conversation and our response rate had increased."

People told us they had up to date Communication care plans that identified whether they had any sensory needs and what requirements or adaptions were potentially needed for them to receive information about their care. For example, one person, was living with Parkinson's and their assessment determined that they struggled with expressive communication. Staff developed picture cards that were successful in supporting them with communicating their views.

Quality Statement not assessed. Generated to reflect existing rating in this area.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Quality Statement not assessed. Generated to reflect existing rating in this area.