29 October 2013
During a routine inspection
People told us they were able to make their own decisions and choices regarding their day to day care and support. One person said, 'I can be bossy and I certainly make my own decisions'. People confirmed that they had given their consent and been involved in discussions about their care, sometimes with a family member, when the service had first started.
People told us they were satisfied with the service they received and felt that their care and support was personalised to their needs. One person said, 'They are very good, I have no problems'. Another person said, 'I am very pleased with the service I get. They are all very pleasant'. We found that care plans contained information about some of the tasks staff needed to undertake, but lacked detail about people's wishes, preferences and abilities to ensure care and support was delivered to promote their independence. People knew about their care plan or confirmed that staff had talked about the care and support they required. Care was delivered by a small team of care workers to ensure people had continuity. One person said, 'I know most of them and they know my dogs'.
People felt they received safe and coordinated care and support where more than one provider was involved, or as they moved between services.
People said they had been asked for their views and feedback on the service provided. People told us they felt confident any concerns would be addressed. There were systems in place to monitor the quality of the service.