Trimley Residential Home

Trimley Residential Home is a residential care home providing accommodation and personal care to up to 26 people. The service provides support to older people and people living with dementia in one adapted building. At the time of our inspection visit there were 10 people using the service.

People’s experience of using this service and what we found

There were systems in place to reduce the risks of avoidable harm and abuse. People’s care records included risk assessments and guidance for staff in how to mitigate them. People were provided with their medicines safely. The registered manager had reviewed the processes to ensure when people were supported with creams were being recorded. The service was visibly clean and good infection control processes followed. Relatives told us they could visit their family members when they chose to.

There were enough staff to meet people’s needs and recruitment was done safely. Staff were trained to meet people’s needs effectively and received guidance and support in supervision and staff meetings.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Prior to people using the service their needs were assessed, which informed the care plan. People and, where appropriate, their representatives were consulted about the care provided. People’s care plans identified their individual needs and preferences and guided staff in how people’s needs should be met. Care plans included, where people had chosen to discuss, their end-of-life decisions. People had access to activities to reduce the risks of boredom.

The registered manager and provider had systems in place to monitor and assess the service, identify shortfalls and address them. There was a complaints procedure in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service under the previous provider was requires improvement (published 25 October 2022).

This service was registered with us under the current provider on 8 November 2022 and this is the first inspection.

Why we inspected

This comprehensive inspection was undertaken because there was a new provider and the service had not yet received a rating under this provider.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

During our inspection we were told by social care professionals that a concern had been raised, which was in the process of being investigated. As a result, this inspection did not examine the circumstances of the concern. One the concern has been investigated we will consider a regulatory response, if required. However, the information shared with CQC about the concern indicated potential concerns about the management of risk. This inspection examined those risks. We found no evidence during this inspection that people were at risk of harm from this concern.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.