Ecclesholme

Ecclesholme is a residential care home providing personal care and support to up to 50 people. Some people are living with dementia. There are three floors that are accessible by lift and stairs. Each floor provides a variety of personal rooms and communal areas to meet the different needs and preferences of individuals. At the time of the inspection there were 46 people living at the home.

People’s experience of using this service and what we found

People and their relatives told us staff were kind, caring and respectful. People said they were cared for in a way they wanted and needed. We observed warm and friendly interactions from staff with people and their visitors.

A good standard of accommodation was provided. Hygiene standards were good overall and where we indicated the need for improvement this was actioned. Suitable aids and adaptations were available to aid people's mobility and promote their safety. People received their medicines as prescribed. Servicing and maintenance checks were carried out to ensure the premises and equipment were kept safe.

Effective systems were in place for the recording and reporting of any safeguarding concerns and complaints. People, their relatives and staff were confident their views were listened and responded to.

Safe recruitment processes were in place. Staffing levels were regularly reviewed to ensure these met the current and changing needs of people and a dependency tool supported the staffing levels in the home.

A range of training and development opportunities were provided to support staff. Staff said they were supported in their role and the team worked well together.

People enjoyed a positive mealtime experience and were supported to eat and drink enough to maintain a balanced diet. They were also supported to maintain good health and access healthcare services. Advice and support was sought from healthcare professionals where risks to people’s health and well-being had been identified.

Management systems provided clear monitoring and oversight of the service. Plans were in place to help identify areas of continuous improvement and learning. Immediate action was taken to address the minor shortfalls identified during the inspection.

People were involved in the assessment and planning of their care and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for the service under the previous provider was Good, published on 25 April 2018.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.