The Care Quality Commission

Archived: Deer Park View Care Centre

Bushy Park Road, Teddington, Middlesex, TW11 0DX (020) 8614 0000

Provided and run by:
Caring Homes Healthcare Group Limited

Important: The provider of this service changed. See new profile

All Inspections

12 November 2012

During a routine inspection

During our visit we spoke with four members of staff, four people who use the service and one relative.

One person who uses the service said they 'can't fault it' and there was a 'well maintained building' and they were 'happy with the cleaning'. They also commented that 'when they used the call bell the staff came quickly enough'.

The relative we spoke with commented that 'there was a good atmosphere' and 'they could ask staff any questions they had everyday'.

Another person who uses the service we spoke with said that they 'loved their room' and 'its improving'.

16 March 2011

During a routine inspection

People who live at the home told us that they were very happy. They told us that they were well cared for and that the staff were kind, dedicated and gave them anything they needed. They said that they were healthy, well fed and had things to do. Some of the things people told us were, 'the staff are spontaneously thoughtful and kind', 'nothing is too much trouble for the staff', 'I am very happy here', 'I have wonderful views, the home is very luxurious and comfortable', 'the manager has been very helpful', and 'this is a real home'.

Relatives of people who live at the home told us that they were always welcome there. They said that they were well informed about their loved ones well being. They told us that the staff showed genuine affection and kindness. One person said, 'it is real peace of mind' and another person told us, 'I know that my relative is safe and well cared for'.

The staff told us that they were well supported and happy working at the home. The manager talked about the running of the home and her plans for the future. She showed us that she knew about individual people and the care and support they needed and she talked about working with others to make the home even better.