Archived: Hillfield House

People were happy with the care and support they received. They were supported to have their health and personal care needs met. People told us they enjoyed living at the home and people told us when they needed support or assistance there was sufficient staff available. One person told us, 'The staff are always there for us and always kind. They're lovely.'

People were able to choose how to spend their time and what activities to be involved with. People could choose to socialise with other people or spend time in their bedroom or smaller lounge areas.

Medication was recorded correctly to demonstrate the quantity of medicines in the service and how these had been administered. This meant people could be confident the records matched what had been prescribed to them.

Where people were not able to make decisions, capacity assessments were completed and information about why others had made decisions on their behalf had been recorded. This meant people could be confident decisions had been made in their best interest.

We saw that staff treated people with respect and dignity. People told us that choices had been offered and their views had been taken into consideration. One person said, 'The staff listen to what we have to say and do their best to make sure we are happy.'

People using the service told us they were well looked after. They said if they had any concerns they would discuss them with members of staff or the manager.

Recruitment processes ensured the staff employed were suitable to work with people living at the home, which protected them from harm.

We found that medication systems were not always safe and that medication had not always been given to people as it had been prescribed by their doctor.

The home was clean and people told us they liked living there and were pleased with their surroundings. We found the lift to the first floor could present a risk to people as it had an old style cage door. Some bedrooms doors did not have a suitable lock to ensure the rooms could be accessed and people were safe. These areas had not been assessed to identify how risks to people using the service could be safely managed.